PRIVACY POLICY

LicencePro Franchise BV understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all our customers and will only collect and use personal data in the ways that are described here, and in a manner that is consistent with our obligations and your rights under the law.

1. About Us
Company: LicencePro Franchise BV
VAT number:  NL862705435B01
Data Protection Officer: Roel Theunissen
Email: info@licencepro.com

2. Notice
This privacy information explains how we use your personal data: how it is collected, how it is stored and how it is processed. It also explains your rights under the law in relation to your personal data.

3. Personal Data
Personal data is defined by the GDPR and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be identified, directly or indirectly, in particular by reference to an identifier’.

Personal data is, in simple terms, any information about you from which you can be identified. Personal data includes obvious information such as your name and contact details, but also less obvious information such as identification numbers, electronic location data and other online identifiers.

The personal data we use is set out in section 5 below.

4. What are my rights?
You have the following rights under the Data Protection Legislation, which we will always try to uphold:

a). The right to be informed about our collection and use of your personal data. This privacy notice should tell you everything you need to know, but you can always contact us for more information or to ask questions using the details in Part 11.

b). The right to access the personal data we hold about you. Part 10 tells you how to do this.

c). The right to have your personal data corrected if any of your personal data held by us is inaccurate or incomplete. For more information, contact us using the details in Part 11.

d). The right to be forgotten, i.e. the right to ask us to delete or otherwise remove any of your personal data that we hold. For more information, contact us using the details in Part 11.

e). The right to restrict (i.e. prevent) the processing of your personal data.

f). The right to object to the use of your personal data for a particular purpose or purposes.

g). The right to withdraw consent. This means that, where we rely on your consent as a legal basis for using your personal data, you can withdraw that consent at any time.

h).The right to data portability. This means that, if you have provided personal data directly to us, we are using it with your consent or for the performance of a contract and the data is processed by automated means, you can ask us for a copy of that personal data to reuse with another service or company in many cases.

For more information about our use of your personal data or to exercise your rights as described above, please contact us using the details in Part 11.

Further information about your rights can also be obtained from the Information Commissioner's Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner's Office. However, we would like to take the opportunity to resolve your concerns ourselves, so please contact us first using the details in Part 11.

5. What personal data do you collect and how?

We may collect and hold some or all of the personal and non-personal data in the table below, using the methods also set out in the table. We do not collect any 'special category' or 'sensitive' personal data, personal data relating to children OR data relating to criminal convictions and/or offences.

Data collected
Contact data including information such as your workplace address, email address and telephone number(s).

Identity information including information such as your first name, last name, your employer and job title.

Marketing and communications data including information such as your preferences in receiving marketing from us and third parties, and your communication preferences.

Payment information including information such as your business bank account and payment card details.

Transaction information including information such as details of payments to and from you and your organisation, and details of products or services you have purchased from us.

When you request services from us, consult with our customer service team, complete forms or request a quote on our website, or otherwise communicate with us.

We may obtain information about you from external sources such as public databases and other third party data providers.

When you purchase services from us.

Information collected
How we collect the information
Contact information including information such as your workplace address, email address and telephone number(s).

When you request services from us, consult with our customer service team, complete forms or request a quote on our website, or otherwise communicate with us.

Identity information including information such as your first name, last name, your employer and job title.

When you request services from us, consult with our customer service team, complete forms or request a quote on our website, or otherwise communicate with us.

Marketing and Communications Data including information such as your preferences in receiving marketing from us and third parties, and your communication preferences.

We may obtain information about you from external sources such as public databases and other third party data providers.

Payment information including information such as your business bank account and payment card details.

When you purchase services from us.

Transaction information including information such as details of payments to and from you and your organisation, and details of products or services you have purchased from us.

6. How do you use my personal data?
Under data protection law, we must always have a lawful basis for using personal data. The following table sets out how we will use your personal data, and our legal bases for doing so:

What we do
What data we use
Our legal basis
Administering our business.
Contact details
Identity data
1) Performance of a contract with you.

Providing our products and services to you.
Contact details
Identity data
1) Performance of a contract with you.

Payment information
Transaction information
1) Performance of a contract with you.

Contact information
Identification information
Transaction information
1) Performance of a contract with you.

Contact information
Identification information
Payment information
Transaction information
Marketing and communications information
1) Performance of a contract with you.
2) Necessary to comply with legal requirements.
Contact information
Identification information
Marketing and communications information
1) Performance of a contract with you.
2) Necessary to comply with legal requirements.

With your consent and/or where permitted by law, we may also use your personal information for marketing purposes, which may include contacting you by email, telephone, SMS and with information, news and offers about our products and services. You will not receive any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation and the Privacy and Electronic Communications Regulations 2003 (EC Directive), and you will always have the opportunity to opt out. We will always obtain your express opt-in consent before sharing your personal data with third parties for marketing purposes and you can opt out at any time. We will only use your personal data for the purpose or purposes for which it was originally collected, unless we reasonably believe another purpose is compatible with that or those original purpose(s) and we need to use your personal data for that purpose. If we use your personal data in this way and you want us to explain how the new purpose is compatible with the original, please contact us using the details in Part 11.

How long will you keep my personal data?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

How and where do you store or transfer my personal data?
We will only store your personal data in the UK. This means that it is fully protected under data protection law.

How and where do you store or transfer my personal data?
We will only store your personal data in the UK. This means that it is fully protected under data protection law.

Do you share my personal data?
We will not share your personal data with third parties for any purpose, subject to the following exception[s].

If we sell, transfer or merge parts of our business or our assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way as we have used it, as specified in this privacy policy.

In some limited circumstances, we may be legally required to share certain personal data, including yours, if we are involved in legal proceedings or complying with legal obligations, a court order or the instructions of a government authority.

We may share your personal data with other companies in our group for the purposes of providing our products and services. This includes subsidiaries and our holding company and its subsidiaries. If personal data is transferred outside the UK, we will take appropriate steps to ensure that your personal data is treated as safely and securely as it would be within the UK and under data protection law, as explained above in Part 8. If we sell, transfer or merge parts of our business or our assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way as we have used it, as specified in this privacy policy. In some limited circumstances, we may be legally required to share certain personal data, which may include yours,

How do I get access to my personal data?
If you want to know what personal data we hold about you, you can ask us for details of that personal data and for a copy of it (where such personal data is held). This is known as a 'subject access request'. All subject access requests must be made in writing and sent to the email or postal address provided in Part 11. There is normally no charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example if you make repetitive requests), a fee may be charged to cover our administrative costs in responding. We will respond to your subject access request within 14 days and in any event no later than one month after receipt. We will normally aim to provide a full response, including a copy of your personal data, within that time. In some cases, particularly if your request is more complex, more time may be required up to three months from the date we receive your request. You will be kept fully informed of our progress.

How can I contact you?
If you would like to contact us about anything related to your personal data and data protection, including submitting a subject access request, please use the following details (for the attention of the Data Protection Officer. Email address: info@licencepro.com. Postal address: LicencePro Franchise BV, Laan van Kronenburg 14, 1183 AS, Amstelveen, The Netherlands.

Changes to this Privacy Statement
We may change this Privacy Statement from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects the protection of personal data. Any changes will be made available at https://url. This Privacy Statement was last updated on 05/07/2021.